The short version
If something is not right, tell us within 24 hours of delivery. We replace it or refund you. No forms, no arguing.
What we replace or refund
- The item arrived damaged, leaking or broken.
- You received the wrong item, or something is missing.
- The item is spoiled, smells off, or is past its best before date.
A photo on WhatsApp is enough. We do not usually ask for the item back — it is food, and sending it back helps nobody.
What we cannot take back
Because everything here is food made fresh in small batches, we cannot accept a return simply because you changed your mind, or because a pack has been opened and partly used. We hope that is fair — we cannot resell it, and we would not want to.
How to tell us
Message +91 96857 68499 on WhatsApp with your order number and a photo, or email healthnwhole@gmail.com.
When you get your money back
Once we agree a refund, it is sent back to the way you paid within 5 to 7 working days. Your bank may take a couple of days more to show it.